Call Center Privacy Notice

PANASONIC ELECTRIC WORKS ELEKTRİK SANAYİ VE TİCARET ANONİM ŞİRKETİ

CALL CENTER PRIVACY NOTICE

Your personal data is processed by Panasonic Electric Works Elektrik Sanayi ve Ticaret Anonim Şirketi ("Company"), whose headquarters are located at Abdurrahmangazi Mahallesi Ebubekir Caddesi No:44 Sancaktepe / Istanbul as the data controller, within the scope of the provisions of the Personal Data Protection Law No. 6698 ("PDPL") and within the framework of the Privacy Notice for the Processing of Personal Data within the Scope of Request / Complaint / Suggestion Processes ("Privacy Notice") herein.

Our company processes your personal data in compliance with all legislative provisions concerning the protection of personal data, particularly the PDPL and ensures that your data is securely hosted and implements all necessary security measures to prevent unauthorized access. With this Privacy Notice herein, we have prepared it to inform you about how we process your personal data within the scope of your calls through our Company's call center phone number.

Within the scope of this Privacy Notice herein, call center refers to a special department or organization established in order to provide various customer-oriented services such as providing customer service, answering questions, providing technical support or managing sales operations. Call centers can interact with customers via telephone, e-mail, live chat and other communication channels.

1) METHOD OF COLLECTION OF PERSONAL DATA

Your personal data is transmitted to us by our Company by automatic or non-automatic methods through our Company's call center, social media platforms, e-mail, SMS, telephone, fax, complaint platforms, cargo / mail, directly by our company's field marketing team and through the integrated systems used by our Company and miscellaneous channels that may be brought to them in the future, within the purposes stated in the provisions of articles 5 and 8 of the Law and based on the reasons for compliance with the law mentioned below.

2) CATEGORIES OF YOUR PROCESSED PERSONAL DATA AND THE PURPOSES AND LEGAL REASONS FOR THE PROCESSING OF YOUR PERSONAL DATA

Categories of your personal data that is processed within the scope of the processes of collecting, evaluating and resolving the requests, suggestions and/or complaints, ensuring the satisfaction of the owners of requests, complaints and suggestions, and improving their experience, and the purposes and legal reasons for the processing of your personal data in question are explained in detail below.

Processed Personal Data	Category of the Personal Data	Purpose of Processing the Personal Data	Legal Reason for Personal Data Processing
Name and Surname	Identifying Data	Execution of Audit / Ethical Activities Execution of Activities in Accordance with the Legislation Monitoring and Execution of Legal Affairs Execution of Internal Audit / Investigation / Intelligence Activities Execution of Communication Activities Execution / Audit of Professional Activities Reception and Evaluation of Suggestions for Improving Business Processes Execution of Business Continuity Activities Execution of Goods / Services After-Sales Support Services Execution of Customer Relationship Management Processes Execution of Activities Related to Customer Satisfaction Execution of Storage and Archiving Activities Monitoring and Evaluation of Requests, Suggestions and Complaints Informing the Competent Persons, Institutions and Organizations	In accordance with subparagraph (c) of paragraph 2 of article 5 of PDPL, provided that it is directly related to the establishment or performance of the agreement, it is mandatory to process the personal data of the parties of the agreement In accordance with subparagraph (ç), it is mandatory for the Data Controller to fulfill its legal obligation In accordance with subparagraph (e), data processing is mandatory for the establishment, exercise or protection of a right, In accordance with subparagraph (f), provided that it does not harm the fundamental rights and freedoms of the data subject, data processing is mandatory for the interests of the data controller
Telephone No., E-mail address, Address information	Communication Data	Execution of Audit / Ethical Activities Execution of Activities in Accordance with the Legislation Monitoring and Execution of Legal Affairs Execution of Internal Audit / Investigation / Intelligence Activities Execution of Communication Activities Execution / Audit of Professional Activities Reception and Evaluation of Suggestions for Improving Business Processes Execution of Business Continuity Activities Execution of Goods / Services After-Sales Support Services Execution of Customer Relationship Management Processes Execution of Activities Related to Customer Satisfaction Execution of Storage and Archiving Activities Monitoring and Evaluation of Requests, Suggestions and Complaints Informing the Competent Persons, Institutions and Organizations	In accordance with subparagraph (c) of paragraph 2 of article 5 of PDPL, provided that it is directly related to the establishment or performance of an agreement, it is mandatory to process the personal data of the parties of the agreement, In accordance with subparagraph (ç), it is mandatory for the Data Controller ,to fulfill its legal obligation, In accordance with subparagraph (e), data processing is mandatory for the establishment, exercise or protection of a right, and In accordance with subparagraph (f), provided that it does not harm the fundamental rights and freedoms of the data subject, data processing is mandatory for the legal interests of the data controller
Customer Information	Request/Suggestion/Complaint Data	Execution of Audit / Ethical Activities Execution of Activities in Accordance with the Legislation Monitoring and Execution of Legal Affairs Execution of Internal Audit / Investigation / Intelligence Activities Execution of Communication Activities Execution / Audit of Professional Activities Reception and Evaluation of Suggestions for Improving Business Processes Ensuring Business Continuity Execution of Goods / Services After-Sales Support Services Execution of Customer Relationship Management Processes Execution of Activities Related to Customer Satisfaction Execution of Storage and Archiving Activities Monitoring and Evaluation of Requests, Suggestions and Complaints Informing the Competent Persons, Institutions and Organizations	In accordance with subparagraph (c) of paragraph 2 of article 5 of PDPL, provided that it is directly related to the establishment or performance of an agreement, it is mandatory to process the personal data of the parties of the agreement, In accordance with subparagraph (ç), it is mandatory for the Data Controller ,to fulfill its legal obligation, In accordance with subparagraph (e), data processing is mandatory for the establishment, exercise or protection of a right, and In accordance with subparagraph (f), provided that it does not harm the fundamental rights and freedoms of the data subject, data processing is mandatory for the legal interests of the data controller
Audio recordings of the call, in case you contact through the call center	Visual and Audio Data	Execution of Audit / Ethical Activities Monitoring and Execution of Legal Affairs Execution of Internal Audit / Investigation / Intelligence Activities Execution of Communication Activities Execution / Audit of Professional Activities Reception and Evaluation of Suggestions for Improving Business Processes Execution of Business Continuity Activities Execution of Goods / Services After-Sales Support Services Execution of Customer Relationship Management Processes Execution of Activities Related to Customer Satisfaction Execution of Storage and Archiving Activities Monitoring and Evaluation of Requests, Suggestions and Complaints Informing the Competent Persons, Institutions and Organizations	In accordance with subparagraph (e) of paragraph 2 of article 5 of PDPL, data processing is mandatory for the establishment, exercise or protection of a right, and In accordance with subparagraph (f), provided that it does not harm the fundamental rights and freedoms of the data subject, data processing is mandatory for the legal interests of the data controller
Workplace information (It is only processed if you request a catalog related to price lists and product information.)	Other Data	Execution of Audit / Ethical Activities Execution of Activities in Accordance with the Legislation Monitoring and Execution of Legal Affairs Execution of Internal Audit / Investigation / Intelligence Activities Execution of Communication Activities Execution / Audit of Professional Activities Reception and Evaluation of Suggestions for Improving Business Processes Execution of Business Continuity Activities Execution of Goods / Services After-Sales Support Services Execution of Customer Relationship Management Processes Execution of Activities Related to Customer Satisfaction Monitoring and Evaluation of Requests, Suggestions and Complaints Performance of promotion, investment, analysis, marketing activities and execution of communication activities	In accordance with subparagraph (e) of paragraph 2 of article 5 of PDPL, data processing is mandatory for the establishment, exercise or protection of a right, and In accordance with subparagraph (f), provided that it does not harm the fundamental rights and freedoms of the data subject, data processing is mandatory for the legal interests of the data controller

3) PROCESSING PERIOD OF YOUR PERSONAL DATA

Your personal data obtained during our company activities, which are prepared in accordance with the provisions of the Constitution, PDPL, the Regulation on the Deletion, Destruction or Anonymization of Personal Data and other related legislation, is stored and destroyed in accordance with the general principles and regulations specified in our Company's policies and procedures regarding storage and destruction.

Within this scope, if all of the above personal data processing conditions are eliminated, your personal data will be destroyed. In this respect, your personal data will continue to be processed during the statutory limitation periods following the finalization of your request / complaint. In terms of your requests for the destruction of your personal data, we kindly ask you to review chapter 5 of this Privacy Notice.

4) TRANSFER OF YOUR PERSONAL DATA TO THIRD PARTIES

Within our company, your personal data can only be accessed by our employees who have restricted access to authority for the purposes detailed above, to the extent necessary to fulfill their duties, and it is not transferred to third parties residing in the country and/or abroad unless the conditions for transfer regulated in articles 8 and/or 9 of the PDPL are met. However, your personal data processed within the scope of each category of personal data that is stated above can be transferred to the following recipient groups in accordance with articles 8 and/or 9 of the PDPL and if the aforementioned personal data processing conditions (legal reasons) for the relevant data category are also available for transfer purposes:

Companies that receive customer service support within the country and agencies that receive service support in terms of request/complaint management, including our group companies acting as suppliers for the purposes specified in the relevant category for each data category above, especially for the purpose of providing products and/or services,
Natural persons or private law legal entities residing in the country and/or abroad for the purposes that are specified in the relevant category for each data category above, especially for the purposes of auditing the activities of our company and ensuring customer satisfaction (e.g. complaint platforms, social media platforms), and
It can be transferred to competent public institutions and organizations for the purposes of fulfilling the legal obligations of our company and following up the legal affairs.

5) YOUR RIGHTS RELATED TO THE PROTECTION OF YOUR PERSONAL DATA

As a personal data owner, we inform you that you have the following rights in accordance with article 11 of the PDPL:

To learn whether your personal data is processed or not,
To request information about the process, if your personal data has been processed,
To learn the purpose of processing your personal data and whether they are used in accordance with their purpose,
To know the third parties to whom your personal data is transferred within the country or abroad,
To request the correction of your personal data in case of incomplete or incorrect processing and to request the notification of the processing made within this scope to third parties to whom your personal data has been transferred,
To request the deletion or destruction of your personal data in case that the reasons that require the processing are eliminated, although it is processed in accordance with the provisions of the PDPL and other applicable laws, and within this scope and in case your personal data is incomplete or incorrectly processed, to request notification of the processing made to the third parties to whom your personal data has been transferred,
To make an objection against the occurrence of a result against the person by analyzing your processed data exclusively through automated systems,
To request the compensation of the damage in case of damage due to unlawful processing of your personal data.

You may submit your requests regarding the aforementioned rights in accordance with the provisions outlined in the Data Controller Application Procedures and Principles Communiqué and these requests can be submitted in writing or electronically using your registered e-mail address, secure electronic signature, mobile signature, or the e-mail address previously provided to our Company and registered in our systems, along with relevant information/documents verifying your identity to confirm your status as the legitimate right holder (such as your T.R. identity number or passport number for non-citizens, residential or workplace address, contact numbers, e-mail address, etc.) and you can access the Data Subject Application Form on our website to complete your request or submit it to our Company through the channels specified in the Data Subject Application Form of the data controller, following the procedure and principles outlined above and regulated in the relevant legislation.

Based on the type of request you make, your requests will be processed free of charge as promptly as possible and no later than 30 (thirty) days; nevertheless, if the process necessitates an additional expense, you may incur a fee based on the tariff set by the Personal Data Protection Board.
We would like to kindly note that no sensitive personal data (e.g., religion or blood type information) should be included in these documents.

6) AMENDMENTS

This Privacy Notice may be updated depending on amendments in the company policies or relevant legal regulations. It is recommended that you regularly check the up-to-date version.

It is important that you read this text carefully and understand our clear and transparent policies on processing your personal data. You can use the communication channels which are determined by our Company for any questions or requests on this topic.